Frequently Asked Questions
Q. Do you provide upfront pricing?
Our prices are usually very accurate and only vary if there are difficult stains, pet urine removal, etc.
Q. How long does the carpet take to dry?
Your carpet may dry in 6-24 hours, depending on carpet type,
conditions, and ventilation. Some times carpet can take up to 24 hours to dry. Plastic furniture tabs and blocks should not be removed for up to 24 hours.
Q. How soon can I walk on my newly cleaned carpet?
Pets, children and regular traffic should be kept off of the carpet for 6-8 hours. Home owners may use the carpet immediately following
cleaning, provided they wear the supplied plastic booties. Please
be careful when walking from wet carpet to hard
surfaces, they can be slippery! Plastic furniture tabs and blocks should not be removed for 24 hours after cleaning. Carpets can remain damp for up to 24 hours depending on the type of carpet, previous soiling, and weather conditions. Damp conditions are normal and should not cause problems.
Q. Do you move the furniture?
A. We move light furniture, such as sofas, chairs, and tables.
We do not remove large dressers, china cabinets, electronic equipment, pianos, etc. Please remove all valuables, breakables, and knick-knacks on/in furniture we are moving or working around.
Q. Pet Urine Stain Removal?
A. We have some very effective ways to remove pet urine, without pulling the carpet and removing the backing.
Q. Do stain protectors work?
A. Stain protector provides excellent protection for your investment. Their purpose is to help prevent stains from becoming permanent. They work well against most stains and are highly recommended. Read more
Q. Why do you say “Carpet Smart Clean?
A. Carpet cleaning is a profession that requires vast knowledge of carpet chemistry, stain chemistry, humidity, fabric pH tolerance, fabric construction & installation, OSHA regulations, and more!
We have studied and strictly follow the carpet
manufacturers recommended cleaning methods when we clean your carpet.
Our knowledge protects your carpet, reduces
re-soiling, extends the life of your carpet, and promotes healthy living conditions.